My fiance (now husband) bought my engagement ring at this store, so we went there for our wedding bands. All went well until we realized they had not properly sized his finger and his band, which had a pattern, was too big. It cannot be re-sized (a pattern and yellow and white gold portions - kind of two bands put together, they would separate if re-sized). It was partially his fault, he thought it fit, but no one checked or realized it was a hot day so his fingers may be swollen. We didn't realize until after the wedding that it was so big. After they tried to tell us it wasn't too big, we sent it out to have balls put on the inside. My engagement ring is a little loose in the winter, so I sent it out to be shrunk a bit. Two weeks later we got a message that head office didn't want to put the balls on his ring, but they had ordered us a new one. We didn't want a new ring!! That was the ring from our ceremony! I was already angry when we went to pick up my ring and tell them to send his out again for the balls (they are afraid people won't like them so it's like pulling teeth to make them do it), and I couldn't get my ring on my finger!! They do NOT know how to size rings properly! Things are somewhat fixed now, but thinking about that store makes my blood pressure skyrocket! Don't go there if you want any sizing done!